Frequently Asked Questions
Looking to get some merchandises printed but have some questions? Here are some of the most Frequently Asked Questions by our Clients.
Minimum Order Quantity (MOQ)
Q: What is the Minimum Order Quantity (MOQ)?
We have a minimum order quantity of 20 pieces for apparels, and a minimum order quantity of 100 pieces for premium gift merchandises for products from our ready stock.
For items that have to be custom-made, we have a minimum order quantity of 100 pieces for apparels, and a minimum order quantity of 1,000 pieces for corporate gift merchandises.
Q: Can I mix the sizes of the shirts?
Yes, definitely, the minimum order quantity applies to the total quantity only. For example, if you are looking to get 20 pieces of apparels, you can have them in different sizes.
Q: Can I mix the colors of the shirts?
Yes you can. As long as the design to be printed is the same across all shirts, in the same exact color. If the prints needs to be of a different color, do note that there will be color changing fee of $15.00 per color.
Q: I have existing shirts that I would like to be printed. Can you do that?
Definitely, we can provide printing services on shirts purchased elsewhere. However, do note that we will require a sample piece to do a test print before accepting the order in case the material is not be suitable for printing. Also, we will not be held liable for printing defects in this case.
Q: Which is the best printing method?
The durability of each printing method is ranked as follows:
- Silkscreen / Embroidery
- Dye Sublimation
- Digital Heat Transfer / Vinyl Transfer / Direct-to-Garment
As each printing method has its own limitations, it will be good to forward to us the artwork to be printed so we can advise you on the most durable printing method at the most affordable prices.
Production Lead Time
Q: How long does it take for my order to be ready?
For products from our ready-stock inventory, our lead time is between 7 to 14 days, depending on the complexity of the design as well as the quantity required.
For our bespoke services (customization), the lead time is between 4 to 6 weeks.
Q: I need the items very urgently. Are you able to rush them for me?
For rushed orders, we can produce them in as soon as 1 working day, depending on the complexity of the design and the quantity required. Orders that are to be fulfilled in less than 7 days may be subjected to a surcharge of 30%.
Prices & Payment
Q: How much does it cost?
As the price is dependent on a number of variables – product code, quantity required, as well as the artwork to be printed. We will require all 3 information before we are able to generate an accurate quotation for you. We provide bulk discount for all orders, the higher the quantity, the lower the unit cost.
Q: What is the validity period of the quotation?
All quotations provided is valid for a maximum of 30 days from the date that it was sent. Do also note that any changes to the specifications – product, quantity, printing size, printing colors, printing positions, and so on, will require a new quotation.
Q: What are the modes of payment available?
We accept the following payment methods:
- Telegraphic Transfer
- Visa / Mastercard
- PayLah! / PayNow!
Q: Are you registered in GeBiz?
Yes, we are registered in GeBiz and in the various educational institutions.
Q: Do you provide Credit Terms?
For all orders, we will require the full payment upon the confirmation of the order. Credit Terms is strictly provided to repeated customers only and is subjected to approval on a case to case basis.
Shipping & Delivery
Shipping & Delivery
Q: What are the delivery charges?
For deliveries in Singapore, it is at a flat rate of $35.00 per location.
Q: Are you able to ship to Countries outside of Singapore?
Yes we can. We provide International Shipping and can ship to any part of the World. To get a quote on the shipping charges, please provide us with your shipping address.
Samples & Sizings
Samples & Sizing
Q: Do you provide samples?
If you would like to view the samples of our products, you can request for a sample to be sent to you for free instead of dropping by our showroom. Samples can be held on for a maximum of 14 days. After which, you will be required to return the samples with the courier charges paid on your end.
Q: How do I decide on the sizes required?
You can refer to the size chart in the catalog or on our website. Fitting samples can also be purchased at a flat rate of $50.00 per set.